Quality improvement initiatives

Mitsubishi Logistics Group aims to conduct business through ideas and actions from the customer's perspective, becoming a company that enjoys the repeated business of loyal clientele. We will also make sweeping improvements to "quality of operations," "quality of business duties" and "quality of the company," aiming at increased customer satisfaction.
Moreover, to ensure trust from customers, we will build on our efforts at ensuring good quality to become a corporation that can boast “quality” as its strength.

Mitsubishi Logistics Group believes that ES (employee satisfaction) is an essential factor in providing customers high-quality service; we therefore make great efforts to facilitate communication within the company and increase each employee's motivation.
We believe that creating an environment in which our employees can work with confidence and provide customer service with a smile will eventually lead to increased CS (customer satisfaction).

With an aim to guarantee the highest level of service for our customers, Mitsubishi Logistics Group persistently works to obtain ISO9001, an international standard that ensures the continued maintenance of high-level quality management systems.

Our Kobe Branch is conducting 4S (Seiri, Seiton, Seiketsu, Seiso) activities for quality improvement.
The Promotion Committee sought publicly in the office regularly goes on patrol to check if an environment that allows for the safe and efficient handling of customers' cargo is being maintained in the warehouse and if the office is well organized and kept neat to enable lean clerical work.
Recently, unique activities have been performed voluntarily (e.g. avoiding waste by installing a stationery reuse corner), and the 4S activities have gradually become established.
Going forward, the Kobe Branch will exchange opinions with Yokohama Branch, which started the 4S activities in advance, to further step-up and establish a commendation system to improve employees' motivation.